JetBlue is advancing the boarding process at New
York’s John F. Kennedy International Airport (JFK) with SelfPass
— a biometric facial scanning process implemented by Collins
Aerospace, in cooperation with U.S. Customs and Border Protection
Passengers using SelfPass, with fully integrated
self-boarding gates, can now board international flights through one
gate in Terminal 5 and experience the more streamlined process.
Selfpass eliminates the
need to present traditional boarding and identification documents.
No pre-registration is required, air
travelers simply step up to the camera for a facial match against
their travel document then proceed to board the aircraft.
solutions are the future when it comes to improving the passenger
experience at the airport, and JetBlue is playing a crucial role
to make this transformation a reality,” said Christopher Forrest,
vice president of Global Airport Systems for Collins Aerospace.
“Not only are we reducing the amount of time it takes a passenger
to move through the airport, but we’re also adding a heightened
level of security.”
SelfPass doesn’t just benefit the passenger. It enables
airports and airlines to implement and grow their biometric
capabilities at various touchpoints by being uniquely scalable and
hardware independent. By implementing a more efficient boarding
process, airlines can improve on-time departures and increase
“The innovative use of biometrics for
customer processing is driving the aviation industry forward and
aligns with IATA’s One ID concept,” said Ian Deason, senior vice
president of customer experience for JetBlue. “By working together
with Collins Aerospace, we’re bringing JetBlue customers a
personal, helpful and simple experience each time they fly.”