Lufthansa has become the world’s first airline
to earn IATA ONE Order certification.
ONE Order is the IATA initiative to modernize
its member airlines’ flight booking and accounting processes, to
enable them to align their products even more closely to
customers’ needs and substantially simplify the customer’s booking
Under the ONE Order approach, the customer is
issued a single reference number for their journey, known as their
Order ID, that covers all their flight and supplementary product
documents – which have previously been handled separately.
This allows all the travel products and
services for a particular trip – even those of other providers
such as partner airlines or third parties such as hotels and car
rental companies – to be fully integrated under a single booking
The adoption of ONE Order has been made possible
by IATA’s New Distribution Capability (NDC) standard, which is
using the XML standard to modernize the systems communications
between airlines and other travel service providers.
Lufthansa’s ONE Order certification from IATA
follows the successful completion of a one-year pilot project at
the airline in collaboration with Lufthansa Systems. The project’s
objective was to conduct the entire product offer and booking
process solely on the basis of the NDC and ONE Order standards.
“We are very pleased to have become the first
airline in the world to obtain this ONE Order certification,” said
Christian Popp, the Lufthansa Group’s Head of Distribution and
Revenue Management Strategy Business Intelligence. “With the new
ONE Order standard, we can even better address our customers’
needs, tap new potential and create added value together with our
system partners within the travel market. This latest development
is also further confirmation of the leading role that the
Lufthansa Group continues to play in innovation terms, and marks
another major step towards the airline sales of tomorrow.”